MirrorIM Privacy Policy

Effective Date: 12/2/2025

MirrorIM is a SaaS and mobile application solution designed to help users set goals, build productive habits, increase motivation, and achieve long-term personal and professional growth. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our mobile app, web portal, or related services.

By accessing or using MirrorIM, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and personalize the MirrorIM experience.

1.1 Information You Provide Directly

  • Account information: Name, email address, password

  • Profile data: Demographic or preference information you choose to provide

  • Goal-setting data: Personal and professional goals, milestones, task lists

  • Self-assessments & reflections: Inputs used for motivation, tracking, and behavioral insights

  • Communication: Messages sent through Partner Power Connect or other platform interactions

1.2 Information Collected Automatically

  • Device type, operating system, browser type

  • IP address and location derived from IP (approximate)

  • Usage metrics, engagement logs, and analytics

  • Interaction data with features (e.g., Smart Track Scheduler, Grit Master Challenges)

1.3 Information Generated by AI (Derived Data)

  • Personalized insights and recommendations

  • Performance trends

  • Behavioral or motivational patterns

Derived data is generated to support your experience and is not used for unrelated purposes.

2. How We Use Your Information

We use your information to:

  • Provide and improve the MirrorIM service

  • Support goal tracking, scheduling, and accountability features

  • Generate personalized insights and recommendations

  • Facilitate community engagement and peer support

  • Improve platform performance, reliability, and security

  • Respond to support requests and inquiries

  • Conduct internal analytics and service optimization

  • Comply with legal obligations

We do not sell personal information or share data for third-party advertising.

3. Legal Basis for Processing (GDPR Users)

If you are located in the European Union or UK, we process your data based on:

  • Your consent

  • Our legitimate interests (e.g., improving user experience)

  • Performance of a contract (your use of MirrorIM)

  • Compliance with legal obligations

    4. How We Share Information

We may share information in the following cases only:

4.1 Service Providers

Trusted vendors that help operate MirrorIM (cloud hosting, analytics, customer support, etc.). All vendors must meet strict security standards.

4.2 Legal Requirements

We may share data if required by law, court order, or government request.

4.3 Business Transfers

If MirrorIM is involved in a merger, acquisition, or asset sale, users will be notified before data is transferred or becomes subject to a different privacy policy.

4.4 With Your Consent

We may share information if you instruct us to—for example, through an accountability partner connection or external integration.

We never sell or rent personal data.

5. Data Storage and Security

We implement strong administrative, technical, and physical security measures to protect your information. These include:

  • Encryption of data in transit (TLS 1.2+)

  • Encryption of data at rest (AES-256)

  • Secure credential hashing

  • Access controls based on least privilege

  • Continuous monitoring and auditing

  • Regular vulnerability and penetration testing

Despite our efforts, no digital platform can guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary for:

  • Providing MirrorIM services

  • Fulfilling legal obligations

  • Resolving disputes

  • Maintaining the integrity of platform insights

You may request deletion of your account at any time, after which your data will be securely removed from active systems and backups within our retention window.

7. User Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (“right to be forgotten”)

  • Export or receive your data in a portable format

  • Withdraw consent at any time

  • Restrict or object to certain types of data processing

To exercise these rights, contact:
privacy@mirrorim.com

8. Children’s Privacy

MirrorIM is not intended for users under 13 (or the minimum legal age in your region).
We do not knowingly collect data from children.
If we learn that personal data from a child has been collected, we will delete it promptly.

9. Cookies and Tracking Technologies

MirrorIM may use cookies, analytics tools, and similar technologies to:

  • Authenticate users

  • Analyze platform performance

  • Personalize the user experience

Users may adjust cookie settings through their browser.

10. International Data Transfers

If you access MirrorIM outside the United States, your data may be transferred to and processed in the U.S. or other countries.
We use appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect international data transfers.

11. Third-Party Links

MirrorIM may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Policy

We may update this Privacy Policy periodically.
We will notify users of material changes through:

  • Email notifications

  • App or website alerts

  • Updated “Effective Date” at the top of this policy

Continued use of MirrorIM after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

MirrorIM Privacy Office
 Support@mirrorim.com
www.mirrorim.com